Keeping children and young people with disability strong

    Information for Victoria (updated 9 Sept 2020)

    Link to official information:

    Disability information helpline

    Have things changed for you because of coronavirus (COVID-19)? Do you need support in a language other than English? Help is available. Call the Disability Information Helpline on 1800 643 787 and ask for an interpreter, or call Translating and Interpreting Services on 131 450 and ask for the Disability Information Helpline on 1800 643 787. Information about the Disability Information Helpline is also available in 63 languages. Visit for more details. #DisabilityHelp

    AHRC Guidelines on the rights of people with disability during COVID-19 

    The Australian Human Rights Commission developed the Guidelines on the rights of people with disability in health and disability care during COVID-19 to help disability services and support workers and health care professionals take a human rights-based approach to decision-making during the pandemic, which has caused major disruption to society since the start of this year.

    Information for Queensland 

    Masks advice for Queenslanders 

    NDIS changes for PPE

    Temporary changes in restricted areas of Queensland include allowing:

    • NDIS participants to claim the cost of personal protective equipment (PPE), including masks, for use when a worker is with them
    • NDIS providers to directly claim the costs of PPE for workers from the National Disability Insurance Agency (NDIA)

    Changes for residents in restricted areas

    Changes for residents in all other parts of Queensland

    Information for Western Australia 

    Cautious approach to Phase 5 and the 2020 Perth Royal Show

    • Phase 4 of the WA roadmap extended by two months
    • New tentative start date for Phase 5 is now Saturday, October 24
    • 2020 Perth Royal Show will no longer go ahead 

    Information for New South Wales 

    Latest COVID-19 news and updates 

    Information for Tasmania 

    The Tasmanian Government has announced that current border restrictions will remain in place until at least 1 December 2020.

    The current border restrictions will remain to allow sufficient time for the COVID-19 situation in Victoria to be controlled, ensure all required planning, monitoring and response capabilities are in place, as well as to allow Tasmanian communities and local businesses to prepare for possible border relaxations.

    Information for Victorians (information provided up to 6 Sept - see above)

    Further information on the term 'severe stress' as used in the Victorian Department of Education and Training information

    From AEU Victorian Branch FAQs: 

    "What's the process where a child with a disability has a family experiencing severe stress?

    Under provisions for vulnerable children, principals will contact parents/carers to discuss appropriate arrangements where the family is experiencing severe stress due to the functional impact of the child’s disability on providing care and supervision for remote and flexible learning (including via referral from external agency, mental health or other health service). In these instances, schools will take a collaborative family-centred approach to determine appropriate on-site attendance arrangements for children with disability.

    This will seek to address the severe stress families are experiencing and be consistent with the intent that on-site supervision is to be provided in limited circumstances only to limit the movement of people across metropolitan Melbourne as far as possible as part of efforts to slow the spread of coronavirus (COVID-19).

    Free reusable face masks for Victorians with disability

    People in Victoria who need care and support can now get two free face masks from their service provider or GP. The Department of Health and Human Services will be distributing 2.1 million reusable face masks to help slow the spread of coronavirus (COVID-19).

    Victoria: Information for families and carers of school aged NDIS participants This pack is designed to help families and carers manage plans, supports and education arrangements during coronavirus (COVID-19) restrictions in Victoria. 

    Victoria: Families and carers of school aged NDIS participants information pack Document or PDF

    Accessible resources

    National Disability Insurance Scheme - information and resources

    PPE August 4 2020 update

    The National Disability Insurance Scheme (NDIS) is regularly updating its information and resources  including Frequently Asked Questions (FAQs).

    Mental health and wellbeing – information and resources

    Coronavirus Mental Wellbeing Support Service

    Isolation and stress can make it harder to take care of your mental health. Beyond Blue has tips on looking after your mental health during the coronavirus outbreak.

    The Australian Department of Health has more tips and information on mental health support during COVID-19.

    If you are feeling overwhelmed, stressed or sad, please reach out for support. Talking to someone can help. You can contact:

    Lifeline  13 11 14

    Beyond Blue  1300 22 4636

    Kids Helpline 1800 55 1800

    Headspace 1800 650 890.

    If you, or a child or young person in your care, needs support during this challenging time, please reach out. Call one of the numbers. If you don't get through straight away, stay on the line - someone will be there. Or visit: for online support

    Finances and employment – information and resources

    Australian Government Support Payments

    Victorian Coronavirus (COVID-19) Test Isolation and Worker Support Payment

    Australian Government coronavirus information and support for business

    The National Debt Hotline website has step-by-step guides explaining how to fix common debt problems. You can also call the helpline on 1800 007 007 to speak with a financial counsellor.

    Find a financial counsellor in your area.

    Education – information and resources

    Education advice by government

    Early childhood education information and updates:

    Australia overall information

    New South Wales


    South Australia



    Western Australia

    School information:

    Australian Capital Territory

    New South Wales (school closures)

    Northern Territory

    Queensland (Queensland Health alerts)

    South Australia (school closures)



    Western Australia

    CYDA advocacy during COVID-19

    There is a critical need to ensure that children and young people with disability and their families can access the following:

    • accessible testing with agreed supports for sensory needs, alternative communication and social stories
    • access to technology to support equal access to telehealth
    • priority access to personal protective equipment
    • continuation of chronic care plans

    CYDA has been privileged over the past few months to engage with so many young people with disability, families of children with disability, disability advocates, partners and other stakeholders whilst we all grapple with the impact of COVID-19. We have heard from almost 700 families and young people about the effect of the crisis on their lives. 

    We continue to amplify these messages to government, including endorsing the Open Letter to National Cabinet: Immediate Actions Required for Australians with Disability – COVID-19 and producing reports and submissions to inform the government on the situation for children and young people with disability.

    Stay in touch

    You can stay in touch with CYDA about the COVID-19 situation by contacting us.


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