Northern Territory - Get help

    Abuse and neglect

    If you are in immediate danger, call Triple Zero 000 for police assistance.

    The National Disability Abuse and Neglect Hotline is a telephone service for reporting the abuse or neglect of people with disability.

    Phone the hotline Monday to Friday on 1800 880 052 from 9.00 am to 7.00 pm.

    Callers who are deaf or have a hearing or speech impairment can contact the National Relay Service (NRS) by calling 1800 555 677 then ask for 1800 880 052

    Email the National Disability Abuse and Neglect hotline at This email address is being protected from spambots. You need JavaScript enabled to view it.

    Reporting child abuse and neglect in Northern Territory

    You can report suspected child abuse to the Child Protection Hotline 1800 700 250 or if you are a Northern Territory public servant you can lodge a report using the reporting tool.

    You can also make a mandatory report to NT Police on 131 444 or at your local police station.

    Visit the reporting child abuse webpage for more information.

    Advocacy

    CYDA does not provide individual advocacy. Individuals and families can contact one of the organisations listed below for assistance or they can contact CYDA for other providers of individual advocacy.

    It is vital that young people and families of children and young people continue to contact CYDA and tell us about their experiences. This insight and knowledge inform us about change that is occurring and identifies areas where systemic changes are required. CYDA can be contacted by phone on 03 9417 1025 or 1800 222 660 (regional or interstate) or via the contact us section of this website.

    Discrimination

    The Northern Territory Anti-Discrimination Commission can investigate complaints when you are unfairly treated on the grounds of certain attributes.

    Complaints can also be made if you have been subject to the following behaviour:

    • sexual harassment
    • unreasonable failure to accommodate a special need because of an attribute
    • seeking unnecessary information that might lead to unlawful discrimination
    • discriminatory advertising
    • refusal to allow a guide dog
    • Victimisation for having made a complaint or been a witness in a discrimination complaint.

    Remember, you can only make a complaint in the Northern Territory if the discrimination has occurred in the workplace, when accessing goods, services and facilities, accommodation, education, insurance and superannuation or at registered clubs that serve alcohol.

    You can lodge a complaint

    • Online: complete the  complaint form
    • download and complete the complaint form (PDF) or (DOCX
    •  Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
    • Fax: (08) 8981 3812
    • In-person:  5th Floor, ANZ Building, 69 Smith Street, Darwin NT 0800
    • Phone: (08) 8999 1444
    • Freecall: 1800 813 846

    A language or Auslan interpreter can be arranged on request.

    You can also make a complaint to the Australian Human Rights Commission no matter where you live in Australia.

     Visit Make a complaint  where you can complete the online complaint form or download the form

    Telephone: (02) 9284 9600 call if you need assistance with the form

    National Information Service: 1300 656 419

    Disability legal services

    You can get free legal advice for disability discrimination.

    Darwin Community Legal Service

    • Phone: 8982 1111 or 1800 812 953 (free call)
    • Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
    • Website: Darwin Community Legal Service

    Education

    Concerns and complaints about a child care service

    1. speak to the child care provider first.
    2. If unable to resolve the issue with the child care provider, contact Quality Education and Care NT (QECNT). This is the independent regulatory body that helps Territorians resolve concerns or complaints.
    • You contact Quality Education and Care NT by either:
    • phone (08) 8999 3561
    • email: This email address is being protected from spambots. You need JavaScript enabled to view it.
    • For more information about the complaint process visit concerns or complaints about your child care service

    Complaints about NT government schools

    1. Contact the school in the first instance

              Depending on your concern, you might make your complaint to one of the following:

    • your child's teacher
    • principal
    • representative body such as a school council.

    If you are unhappy with the outcome of your complaint or how it was handled, you can contact your local regional office by phone or email This email address is being protected from spambots. You need JavaScript enabled to view it..

    Regional office Phone numbers

    • Darwin: 08 8999 5612
    • Palmerston and rural: 08 8999 5612
    • Alice Springs: 08 8951 1602
    • Arnhem: 08 8987 0807
    • Katherine: 08 8972 5396
    • Barkly: 08 8963 2014

    Complaints about NT  non-government schools

    Non-government schools have their own complaints policies and processes.

    If you have a complaint about a non-government school, the following websites have further information:

    If you are not able to resolve the complaint with the non-government school, you can refer the complaint to the Department of Education for review by emailing This email address is being protected from spambots. You need JavaScript enabled to view it..

    Vocational education and training

    If you have a complaint about vocational education and training in schools, you can contact the Department of Education by either:

    You can also make a complaint to the Australian Skills Quality Authority. For more information, visit asqa.gov.au

    Complaints about higher education in NT

    Tertiary bodies like Charles Darwin University and the Batchelor Institute of Indigenous Tertiary Education (BIITE) will handle the complaints directly therefore you should contact them first.

    NT Ombudsman

    If you are still not happy with the result, you can contact the Northern Territory Ombudsman. For more information, visit  ombudsman.nt.gov.au  or call 1800 806 380

    Employment

    You can make a complaint about discrimination related to employment to the Fair Work Commission. Discrimination occurs in the workplace when an employer takes adverse action against an employee or prospective employee because of a protected attribute.

    Discrimination can happen:

    • to someone applying for a job as an employee
    • to a new employee who hasn't started work
    • to an employee at any time during employment.

    If you've lost your job, contact the Fair Work Commission first if you think you were sacked because of:

    • discrimination
    • a reason that is harsh, unjust or unreasonable
    • Another protected right.

    You can contact the Fair Work Commission by telephone between 9 am and 5 pm, Monday to Friday, on 1300 799 675 or out of hours emergency number on 0438 244 996

    The Fair Work Commission has offices in all capital cities and some regional areas where you can write, visit or email them. Visit Fair Work Commission Northern Territory page for more information

    • Northern Territory  office: 10th Floor, Northern Territory House, 22 Mitchell Street, Darwin, NT, 0800
    • Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

    Complaint about a disability employment service provider

    The Complaints Resolution and Referral Service is a free service for people with disability. Complaints can be made by clients of services funded by the Department of Social Services (DSS) under the Disability Services Act (1986). These services include:

    • Disability Employment Services (DES)
    • Australian Disability Enterprises (ADEs)
    • Advocacy Services (funded by DSS).

    To make a complaint:

    • Call 1800 880 052 (toll free)
    • Callers who are deaf or have a hearing or speech impairment can contact the National Relay Service (NRS) by calling 1800 555 677 then asking for 1800 880 052
    • Callers from a non-English speaking background can use the Translating and Interpreting Service (TIS) by calling 13 14 50
    • Submit your complaint via  Online Complaint Form

    Complaint about Job Active providers

    Talk to your Jobactive provider first to try to resolve your concerns.

    If you feel you can’t talk to your Jobactive provider, or you are still not happy, you can contact the Employment Services National Customer service Line on 1800 805 260 (free call from landlines) or email This email address is being protected from spambots. You need JavaScript enabled to view it.

    You can also fill in the Department of Education, Skills and Employment Complaints, Compliments and Suggestions form

    Health

    First discuss your concerns with the health service provider.

    If the concerns are unresolved or need assistance to approach the health provider lodge a complaint with the Health and Community Services Complaints Commission

    • Call 1800 004 474 or (08) 8999 1969
    • Online: fill in the online complaint form
    • Writing: Download and print the written complaint form you can mail it to PO Box 4409, DARWIN NT 0801;
    •  E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it. or
    • In person: visit 4th Floor, NT House, 22 Mitchell Street, DARWIN, NT 0800

    NDIS

    The National Disability Insurance Scheme (NDIS) website is regularly updated with new information. Visit the NDIS website.

    You can also contact the NDIS directly by phone  or contact Early Childhood Early Intervention providers, Local Area Coordinators, or NDIS through the NDIS directory.

    If you have a concern or complaint about the NDIS, try to resolve them with the NDIA first. This is usually the quickest way to resolve a complaint.

    You can complain to the NDIA via e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it. or by phoning 1800 800 110. Allow the NDIA 21 working days to respond to your complaint.

    Contact the Commonwealth Ombudsman if you are not satisfied with the NDIA’s response to your complaint.

    Use this link for the online form  to submit your complaint

    You can also call 1300 362 072. If you are hearing, sight or speech impaired, you can contact  through the National Relay Service:

    TTY users phone 133 677 then ask for 1300 362 072.

    Speak and Listen users phone 1300 555 727 then ask for 1300 362 072.

    Internet Relay users connect to the National Relay Service then ask for 1300 362 072.

    Check out the Commonwealth Ombudsman page in relation to  complaint process 

    Make a complaint about an NDIS provider, Local Area Coordinator or Early Childhood Early Intervention partner

    If you are in New South Wales, South Australia, Australian Capital Territory, Northern Territory, Queensland, Tasmania and Victoria, and have a complaint about a support or service you have received under the NDIS, you can contact the NDIS Quality and Safeguards Commission on 1800 035 544 or you can submit a  Complaint Contact Form 

    Make a complaint about an unregistered NDIS providers

    The NDIS Commission can support people to make a complaint directly to a registered or unregistered NDIS provider. Unregistered provider should have a complaint resolution process therefore ask your support or service provider about it.

    The NDIS Code of Conduct applies to:

    • registered NDIS providers
    • unregistered NDIS providers
    • NDIA community partners - LAC and ECEI providers
    • providers delivering information, linkages, and capacity building activities

    Redress support services

    Redress Support Services have been funded by the Australian Government to provide information and practical assistance for people applying to the National Redress Scheme, and emotional support as necessary. These services can be called direct or visit their website for information on how they can assist. CYDA can also be contacted for advice on the services provided by other Redress Support Services.

    National

    • Blue Knot Foundation - 1300 657 380 Counselling and support for people who have experienced child sexual abuse https://www.blueknot.org.au/ 
    • Bravehearts - 1800 272 831 Counselling and support for people who experienced child sexual abuse https://bravehearts.org.au 
    • Care Leavers Australasia Network - 1800 008 774 Support and advocacy for Care Leavers www.clan.org.au 
    • Child Migrants Trust - 1800 040 509 Social work services and counselling for Former Child Migrants https://www.childmigrantstrust.com 
    • Child Wise - 1800 991 099 Trauma informed telephone and online counselling for childhood abuse https://www.childwise.org.au 
    • Healing Foundation – 02 6272 7500 Service to help build the capacity of Indigenous organisations and support the development of the Link Up network https://healingfoundation.org.au 
    • In Good Faith Foundation - 03 9326 1190 Independent advocacy, case work, referral and support for people who have experienced abuse, their families and communities responding to religious institutional abuses http://igff.org.au/  
    • MensLine Australia - 1300 78 99 78 National telephone and online support, information and referral service for men with family and relationship concerns https://mensline.org.au 
    • People with Disability Australia - 1800 422 015 / TTY: 1800 422 016 National telephone line to provide information and referrals to people with disability https://pwd.org.au 
    • Rape and Domestic Violence Services Australia - 1800 211 028 National telephone counselling service for people who have experienced abuse. Face to face counselling is available in New South Wales www.rape-dvservices.org.au 
    • Tzedek - 1300 893 335 Advocacy, referral and support for people who have experienced religious/clergy abuse, with a focus on the Jewish community www.tzedek.org.au 

    Northern Territory

    • Danila Dilba Health Service - 08 8942 5400 Counselling, healing and culturally appropriate support for Indigenous Australians https://ddhs.org.au/ 
    • Relationships Australia NT - 08 8923 4999/ 1300 364 277 Support, information and referral, and counselling for people who have experienced child sexual abuse www.nt.relationships.org.au