Tasmania - Get help

    Abuse and neglect

    If you are in immediate danger, call Triple Zero 000 for police assistance.

    The National Disability Abuse and Neglect Hotline is a telephone service for reporting the abuse or neglect of people with disability.

    Phone the hotline Monday to Friday on 1800 880 052 from 9.00 am to 7.00 pm.

    Callers who are deaf or have a hearing or speech impairment can contact the National Relay Service (NRS) by calling 1800 555 677 then ask for 1800 880 052

    Email the National Disability Abuse and Neglect hotline at This email address is being protected from spambots. You need JavaScript enabled to view it.

    Reporting child abuse and neglect in Tasmania

    If you have concerns for the safety or welfare of a child, call the Advice and Referral Line on 1800 000 123. An online contact form is also available for use.

    For more information visit the Department of Communities Tasmania Reporting Concerns about the Safety and Wellbeing of Children and Young People

    Advocacy

    CYDA does not provide individual advocacy. Individuals and families can contact one of the organisations listed below for assistance or they can contact CYDA for other providers of individual advocacy.

    It is vital that young people and families of children and young people continue to contact CYDA and tell us about their experiences. This insight and knowledge inform us about change that is occurring and identifies areas where systemic changes are required. CYDA can be contacted by phone on 03 9417 1025 or 1800 222 660 (regional or interstate) or via the contact us section of this website.

    Discrimination

     You can make a complaint about discrimination to the Equal Opportunity Tasmania

    Complete the Enquiry form or Complaint form  and send it to the commissioner through the following methods:

    Mail:

    The Commissioner

    Equal Opportunity Tasmania

    GPO Box 197 Hobart Tas 7001

    Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

    Hand delivery: Level 1, 54 Victoria Street, Hobart

    You can also contact the Equal Opportunity Tasmania to seek assistance to make a complaint if you have difficulty writing your complaint. 

    Call (03) 6165 7515

    State-wide local call: 1300 305 062

    Text: 0409 401 083

    Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

    For more information visit Equal Opportunity Tasmania complaints webpage.  

    You can also make a complaint to the Australian Human Rights Commission no matter where you live in Australia.

     Visit Make a complaint  page where you can complete the online complaint form or download the form

    • National Information Service: 1300 656 419
    • Telephone: (02) 9284 9600  

    Disability legal services

    You can get free legal advice for disability discrimination.

    Launceston Community Legal Centre

    • Phone: 03 6334 1577 or toll free: 1800 066 019
    • Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
    • Website: Launceston Community Legal Centre

    Education

    Complaints about child care services

    1. Discuss your concerns with the service in an attempt to resolve the issue.
    2. If you are unable to resolve the issue with the service or there are circumstances where a discussion is not possible or not appropriate, you may contact the ECU on (03) 6165 5425 or via email: This email address is being protected from spambots. You need JavaScript enabled to view it.

    Complaints about governments schools

    1. Speak to the school first and make a formal complaint. Visit the grievances guidelines for parents and the community  
    2. Contact the Learning Services office in your region. Provide a clear outline of your attempts to resolve the matter.
    3. You can contact the Tasmanian Association of State School Organisations at any point for support and advice. Phone: (03) 6234 9488 or email: This email address is being protected from spambots. You need JavaScript enabled to view it.

    For more information visit

    Department General Enquiry Phone Line
    Telephone: 1800 816 057

    Deaf, hearing-impaired or speech-impaired customers:

    Contact us through the National Relay Service
    Email: This email address is being protected from spambots. You need JavaScript enabled to view it. 
    Website: www.education.tas.gov.au

    Complaints about non-government schools

    1. Speak to the school first. The school should have a complaint management policy and procedure accessible to all the members of the school community.
    2. Contact Independent Schools Tasmania on (03) 6224 0125 for advice

    Complaints about higher education

    1. Submit a complaint to your higher education provider and speak with the student administer area.
    2. If you disagree with your provider’s decision, you can submit an internal appeal to your provider. Your provider must provide their response or decision in writing.
    3. If you disagree with your provider’s internal appeal decision, you can ask for your complaint to be reviewed by an external body chosen by your provider.
    4. If you are still not satisfied with the outcome after the external review, you can contact the Ombudsman or the Australian Competition and Consumer Commission (ACCC). They will not assess your complaint unless you have had both an internal review and an external review.
    5. You can also lodge an external appeal with the Tasmania Ombudsman, phone: 1800 001 170

    Employment

    You can make a complaint about discrimination related to employment to the Fair Work Commission. Discrimination occurs in the workplace when an employer takes adverse action against an employee or prospective employee because of a protected attribute.

    Discrimination can happen:

    • to someone applying for a job as an employee
    • to a new employee who hasn't started work
    • to an employee at any time during employment.

    If you've lost your job, contact the Fair Work Commission first if you think you were sacked because of:

    • discrimination
    • a reason that is harsh, unjust or unreasonable
    • Another protected right.

    You can contact the Fair Work Commission by telephone between 9 am and 5 pm, Monday to Friday, on 1300 799 675 or out of hours emergency number on 0438 244 996

    The Fair Work Commission has offices in all capital cities and some regional areas where you can write, visit or email them. Visit Fair Work Commission Tasmania for more information

    • Hobart office: 1st Floor, 39-41 Davey Street, Hobart, Tas, 7000
    • Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

    Complaint about a disability employment service provider

    The Complaints Resolution and Referral Service is a free service for people with disability. Complaints can be made by clients of services funded by the Department of Social Services (DSS) under the Disability Services Act (1986). These services include:

    • Disability Employment Services (DES)
    • Australian Disability Enterprises (ADEs)
    • Advocacy Services (funded by DSS).

    To make a complaint:

    • Call 1800 880 052 (toll free)
    • Callers who are deaf or have a hearing or speech impairment can contact the National Relay Service (NRS) by calling 1800 555 677 then asking for 1800 880 052
    • Callers from a non-English speaking background can use the Translating and Interpreting Service (TIS) by calling 13 14 50
    • Submit your complaint via  Online Complaint Form

    Complaint about Job Active providers

    Talk to your Jobactive provider first to try to resolve your concerns.

    If you feel you can’t talk to your Jobactive provider, or you are still not happy, you can contact the Employment Services National Customer service Line on 1800 805 260 (free call from landlines) or email This email address is being protected from spambots. You need JavaScript enabled to view it.

    You can also fill in the Department of Education, Skills and Employment the Complaints, Compliments and Suggestions form

    Health

    Try to resolve the issue with the health service provider

     If you are still unsatisfied with the outcome lodge a complaint to the Health Complaints Commissioner Tasmania HCCT

    Online: fill in the complaint form

    Phone: 1800 001 170

    Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

    Post or email: use the printable complaint form  and post to GPO Box 960 Hobart 7001 or email to HCCT

    For more information visit Health Complaints Commissioner Tasmania

    NDIS

    The National Disability Insurance Scheme (NDIS) website is regularly updated with new information. Visit the NDIS website.

    You can also contact the NDIS directly by phone  or contact Early Childhood Early Intervention providers, Local Area Coordinators, or NDIS through the NDIS directory.

    If you have a concern or complaint about the NDIS, try to resolve them with the NDIA first. This is usually the quickest way to resolve a complaint.

    You can complain to the NDIA via e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it. or by phoning 1800 800 110. Allow the NDIA 21 working days to respond to your complaint.

    Contact the Commonwealth Ombudsman if you are not satisfied with the NDIA’s response to your complaint.

    Use the  online form  to submit your complaint

    You can also call 1300 362 072. If you are hearing, sight or speech impaired, you can contact  through the National Relay Service:

    • TTY users phone 133 677 then ask for 1300 362 072.
    • Speak and Listen users phone 1300 555 727 then ask for 1300 362 072.
    • Internet Relay users connect to the National Relay Service then ask for 1300 362 072.
    • Check out the Commonwealth Ombudsman page in relation to  complaint process 

    Make a complaint about an NDIS provider, Local Area Coordinator or Early Childhood Early Intervention partner

    If you are in New South Wales, South Australia, Australian Capital Territory, Northern Territory, Queensland, Tasmania and Victoria, and have a complaint about a support or service you have received under the NDIS, you can contact the NDIS Quality and Safeguards Commission on 1800 035 544 or you can submit a  Complaint Contact Form 

    Make a complaint about an unregistered NDIS providers

    The NDIS Commission can support people to make a complaint directly to a registered or unregistered NDIS provider. Unregistered provider should have a complaint resolution process therefore ask your support or service provider about it.

    The NDIS code of conduct applies to:

    • registered NDIS providers
    • unregistered NDIS providers
    • NDIA community partners - LAC and ECEI providers
    • providers delivering information, linkages, and capacity building activities

    Redress support services

    Redress Support Services have been funded by the Australian Government to provide information and practical assistance for people applying to the National Redress Scheme, and emotional support as necessary. These services can be called direct or visit their website for information on how they can assist. CYDA can also be contacted for advice on the services provided by other Redress Support Services.

    National

    • Blue Knot Foundation - 1300 657 380 Counselling and support for people who have experienced child sexual abuse https://www.blueknot.org.au/ 
    • Bravehearts - 1800 272 831 Counselling and support for people who experienced child sexual abuse https://bravehearts.org.au 
    • Care Leavers Australasia Network - 1800 008 774 Support and advocacy for Care Leavers www.clan.org.au 
    • Child Migrants Trust - 1800 040 509 Social work services and counselling for Former Child Migrants https://www.childmigrantstrust.com 
    • Child Wise - 1800 991 099 Trauma informed telephone and online counselling for childhood abuse https://www.childwise.org.au 
    • Healing Foundation – 02 6272 7500 Service to help build the capacity of Indigenous organisations and support the development of the Link Up network https://healingfoundation.org.au 
    • In Good Faith Foundation - 03 9326 1190 Independent advocacy, case work, referral and support for people who have experienced abuse, their families and communities responding to religious institutional abuses http://igff.org.au/  
    • MensLine Australia - 1300 78 99 78 National telephone and online support, information and referral service for men with family and relationship concerns https://mensline.org.au 
    • People with Disability Australia - 1800 422 015 / TTY: 1800 422 016 National telephone line to provide information and referrals to people with disability https://pwd.org.au 
    • Rape and Domestic Violence Services Australia - 1800 211 028 National telephone counselling service for people who have experienced abuse. Face to face counselling is available in New South Wales www.rape-dvservices.org.au 
    • Tzedek - 1300 893 335 Advocacy, referral and support for people who have experienced religious/clergy abuse, with a focus on the Jewish community www.tzedek.org.au 

    Tasmania

    • Relationships Australia Tasmania - 1300 364 277 Support, information and referral, and counselling for people who have experienced child sexual abuse www.tas.relationships.org.au 
    • Sexual Assault Support Service Inc. - 03 6231 1811 / 03 6231 0044 Community based service providing high quality support and information services to people who have experienced sexual assault https://www.sass.org.au